Citizens’ Charter

The Citizens’ Charter is a foundation for realizing the government’s self-reliance vision. It is a promise of partnership between the Afghan state and its thousands of communities. the Charter is a government commitment to provide every village and city in Afghanistan with basic services, based on community’s own prioritization. Built around the use of united community-level budgeting and financial reporting, under the Charter, communities oversee their own development goals, monitor the quality of service delivery, and report grievances to authorities and civil society. The Charter promotes inclusive development and accountability at all governance levels. It gives a voice to vulnerable groups such as women, returnees, and the poor. And it provides a positive Afghan government presence in areas that have previously only known lawlessness and poverty.